Privacy Policy

This Privacy Policy explains how Voran Properties, trading as VORAN PROPERTIES("VORAN", "we", "us", or "our"), collects, uses, stores, and shares personal information when you visit voranproperties.com, contact us, submit a property enquiry, or communicate with us through WhatsApp or another supported channel.

Who we are and how to contact us

VORAN PROPERTIES provides real estate information, marketing, customer relationship management, and related property services in Pakistan. Questions or requests about this policy may be sent to info@voranproperties.com, by WhatsApp at 0321 0835333, or by visiting our office at Liaqat Ali Khan Avenue, Bahria Town, Lahore, Pakistan.

Information we may collect

Depending on how you interact with us, we may collect:

• Your name, telephone or WhatsApp number, and email address.
• Property requirements, budget, preferred location, and buying, selling, renting, or investment preferences.
• Enquiry details, messages, conversation content, attachments you choose to provide, and records of our follow-up.
• Information about a property you wish to buy, sell, rent, list, market, or develop.
• Technical and usage information where applicable, such as IP address, browser or device information, timestamps, cookies, pages viewed, and interaction or security logs.

Please do not send identity documents, financial account information, or other sensitive information unless a VORAN representative specifically requests it through an appropriate channel and explains why it is needed.

How we use information

• Respond to enquiries and provide requested property or business information.
• Manage leads, customer relationships, and internal CRM records.
• Recommend properties or services that may match stated requirements and preferences.
• Schedule and record follow-ups and maintain relevant conversation history.
• Operate, measure, troubleshoot, and improve our website, communications, and services.
• Protect our systems, users, and business from misuse, fraud, and security threats.
• Comply with applicable obligations and establish, exercise, or defend legitimate claims.

WhatsApp and Meta services

When you contact us through WhatsApp, your number, profile information made available by WhatsApp, message content, attachments, and delivery or interaction information may be processed through Meta's WhatsApp Business services or Cloud API. Meta processes information under its own terms and privacy policies. VORAN may connect WhatsApp conversations with its CRM so authorised team members can respond, maintain history, and manage follow-up.

Automation, Google services, and AI assistance

Where configured, VORAN may use a self-hosted n8n system to route enquiries, update records, trigger internal workflows, or support follow-up. Customer and lead information may be stored or processed through Google services, including Google Sheets, where these services form part of an approved workflow.

We may use OpenAI services to assist with tasks such as drafting replies, summarising or classifying enquiries, and organising customer requirements. AI output is a support tool: important property, pricing, investment, contractual, and business decisions remain subject to review and confirmation by an authorised person. Customers should verify material property information with a VORAN representative before acting.

Cookies and analytics

The website may use cookies and similar technologies needed for security and operation and, where enabled, to understand aggregated website usage. Browser settings can be used to block or delete cookies, although this may affect some site functions. We do not intentionally send the contents of enquiry form fields to website analytics services.

When information may be shared

We may share information only as reasonably necessary with categories of recipients such as:

• Hosting, security, analytics, communications, automation, CRM, cloud-storage, and AI service providers acting for or supporting VORAN.
• Property owners, developers, agents, dealers, or other relevant business partners when needed to respond to your request or progress a transaction, and where sharing is appropriate.
• Professional advisers, auditors, insurers, or authorities where reasonably required by applicable law, security needs, dispute management, or the protection of rights.
• A successor or relevant party in a genuine restructuring, merger, acquisition, or transfer of business assets, subject to appropriate safeguards.

VORAN does not sell personal information.

International and cross-border processing

Some service providers, technical infrastructure, or support teams may operate outside Pakistan. As a result, information may be processed in other countries whose data-protection rules differ from those in Pakistan. We take reasonable steps to use reputable providers and appropriate contractual, access, and security safeguards for such processing.

Data security

We use reasonable administrative, technical, and organisational measures appropriate to the nature of the information. These may include access controls, role-based permissions, authentication, encrypted HTTPS connections, provider security features, logging, backups, and limiting access to authorised personnel. No internet transmission or storage system can be guaranteed completely secure.

How long we keep information

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including customer service and follow-up, maintaining relevant transaction or conversation history, security, dispute handling, and applicable operational or legal requirements. Retention is reviewed according to the nature, sensitivity, purpose, and ongoing relevance of the record. When information is no longer reasonably required, we delete, anonymise, or securely archive it as appropriate.

Your rights and choices

Subject to applicable circumstances and requirements, you may ask us to provide access to personal information we hold about you, correct inaccurate information, object to or restrict certain uses, withdraw consent where processing relies on consent, or delete information. To submit a request, follow the instructions on our Data Deletion Request page or contact us using the details above. We may need to verify your identity before acting.

Marketing and WhatsApp opt-out

You may stop promotional WhatsApp messages by replying STOP in the conversation or contacting VORAN by email, telephone, or WhatsApp. We may still send non-promotional messages needed to answer an active request, administer a service, address security, or meet an applicable obligation.

Children's privacy

Our services are intended for adults and are not directed to children. We do not knowingly collect children's personal information for marketing. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Pakistan and applicable law

VORAN operates in Pakistan and seeks to handle personal information consistently with applicable Pakistani requirements and generally accepted privacy and security practices. The rights or remedies available in a particular matter may depend on the applicable law and facts; this policy does not create rights or guarantees beyond those that apply by law.

Changes to this policy

We may update this policy when our services, providers, or practices change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through an appropriate channel where reasonably practical.